Return & Exchange Policy

Last updated: 1st June 2026

We want you to shop with confidence. This Return & Exchange Policy explains when returns, exchanges or refunds may be accepted for Cape Cod Polish Malaysia orders.

Cape Cod Polish Malaysia is operated by Zones Concept Marketing, the exclusive distributor of Cape Cod Polish products in Malaysia.

Please read this policy before submitting a return, exchange or refund request.

Return Eligibility

Returns or exchanges may be considered when an item is faulty, damaged on arrival, incorrect or significantly different from what was ordered.

To request a return or exchange, please contact us within 7 days of receiving your order.

Your request must include:

Order number
Name and contact details
Clear photos of the item
Photos of the packaging and shipping label
Description of the issue

All return and exchange requests are subject to review and approval.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.

We may offer a replacement, exchange, refund or other suitable solution after reviewing the issue.

Please do not dispose of the item, packaging or shipping label before contacting us, as we may need these details to assess your request.

Non-Returnable Items

For hygiene, safety and product integrity reasons, opened, used or unsealed polishing cloths, sprays, brushes and care products are generally not eligible for return unless the item is faulty, damaged on arrival or incorrect.

The following items are generally not eligible for return:

Opened or used polishing cloths
Opened or used sprays
Opened or used brushes or buffing cloths
Items damaged due to misuse or incorrect application
Items used on unsuitable surfaces or finishes
Items without original packaging where required
Items purchased during clearance or final sale, unless faulty
Change-of-mind returns, unless approved by us in writing

Cape Cod products should always be used according to the instructions provided. We are unable to accept returns for items damaged due to incorrect use, excessive pressure, unsuitable surface application or failure to test on a hidden area first.

Product Suitability Reminder

Cape Cod Metal Polishing Cloths are intended for suitable polished or mirror-finish metal surfaces. They are not recommended for brushed, satin, matte, sandblasted, coated, painted, plated or delicate surfaces unless tested and suitable.

Before using any Cape Cod product, please check the item’s surface finish and test on a small hidden area first.

If you are unsure which product to use, please refer to our Product Finder or Instructions page before polishing.

How to Request a Return or Exchange

To request a return or exchange, contact us through our customer support page.

Please include:

Your order number
Your full name
Your phone number or email address
A clear description of the issue
Photos of the product, packaging and shipping label

Our team will review your request and advise the next steps.

Return Review and Approval

Submitting a return request does not automatically guarantee approval.

We may need to review the item condition, packaging, proof of purchase, order details and photos before confirming whether the return, exchange or refund is accepted.

If your request is approved, we will provide instructions on how to return the item where required.

Items returned without prior approval may not be accepted.

Refunds

If a refund is approved, it will usually be processed through the original payment method where possible.

Refund processing time may vary depending on payment provider, bank processing time or payment method.

Shipping fees, delivery charges, transaction fees or handling fees may not be refundable unless the issue was caused by our error, a faulty product, a damaged item or an incorrect item.

Exchanges

If an exchange is approved, we may replace the item with the same product or an equivalent product depending on stock availability.

If the original item is out of stock, we may offer an alternative product, store credit or refund where appropriate.

Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If the return is due to our error, such as an incorrect item, faulty product or damaged item on arrival, we may provide return shipping guidance or support.

If a return is approved for another reason, customers may be responsible for return shipping costs.

We are not responsible for items lost or damaged during return shipping unless the return method was arranged by us.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will assist by checking available tracking details and delivery status with the relevant courier or delivery partner.

Delivery delays may occur due to courier schedule, location, weather, public holidays, customs clearance, peak periods or other logistics conditions outside our control.

Marketplace Orders

Orders placed through Shopee, Lazada or other marketplaces are subject to the return, exchange and refund process of that marketplace.

Please submit your request through the relevant marketplace order page. Marketplace policies, timelines, platform rules and refund methods may apply.

Our team may still provide product guidance where possible, but marketplace orders must usually be handled through the platform where the order was placed.

International Orders

For international orders, return eligibility, shipping costs and refund handling may vary depending on country, courier, customs process and order details.

Customers are responsible for any import duties, taxes, customs charges or additional fees required by the destination country. These charges are generally not refundable by us.

Please contact us before returning any international order.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may not be able to cancel an order once it has been processed, packed, shipped or handed over to a courier.

If cancellation is possible, we will advise the available options.

Contact Us

For return, exchange or refund requests, please contact us.

Cape Cod Polish Malaysia
Operated by Zones Concept Marketing
A5-9, NU Empire, Jalan SS16/1,
Subang Jaya, 47500 Selangor, Malaysia.

For faster support, please include your order number and clear photos of the issue.