Privacy Policy — Cape Cod Polish Malaysia

Last updated: 1st June 2026

This Privacy Policy explains how Cape Cod Polish Malaysia, operated by Zones Concept Marketing, collects, uses and protects personal information when you visit our website, place an order, create an account, contact us or use our services.

By using www.capecodpolish.my, you agree to the collection and use of information according to this Privacy Policy.

Who We Are

Cape Cod Polish Malaysia is operated by Zones Concept Marketing, the exclusive distributor of Cape Cod Polish products in Malaysia.

Our website address is:

www.capecodpolish.my

If you have questions about this Privacy Policy or how your information is handled, you may contact us using the details at the bottom of this page.

Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, subscribe to updates, submit a form or interact with our services.

This information may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment status
Account login details
Customer support messages
Product enquiries
Website usage information
Device, browser and IP information
Cookies and session data

We collect only the information reasonably needed to operate our website, process orders, arrange delivery, provide support and improve our services.

How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange shipping and delivery
Send order confirmations and updates
Provide customer support
Respond to product enquiries
Manage customer accounts
Process returns, exchanges or refunds
Improve our website and customer experience
Prevent fraud, misuse or unauthorised activity
Comply with legal, tax, accounting or regulatory obligations
Send marketing communications where permitted or consented

We do not sell your personal information to third parties.

Order Processing and Payments

When you place an order, we collect the information required to process payment, confirm the order, prepare delivery and provide customer support.

Payments are processed through payment service providers. We do not store full payment card details on our website. Payment providers may collect and process payment information according to their own security standards and privacy policies.

We may retain order records for business, accounting, tax, customer service and legal purposes.

Shipping and Delivery

To fulfil your order, we may share necessary delivery information with courier companies, logistics providers, fulfilment partners or delivery platforms.

This may include your name, phone number, delivery address, order reference and delivery instructions.

Delivery partners use this information to process, deliver, track or update your order.

Customer Accounts

If you create an account on our website, we may store your name, email address, billing details, shipping details, order history and account preferences.

You are responsible for keeping your account login details confidential. If you believe your account has been accessed without permission, please contact us as soon as possible.

Contact Forms and Customer Enquiries

When you contact us through a form, email, WhatsApp or other support channel, we may collect the information you provide in order to respond to your enquiry.

This may include your name, contact details, order number, product questions, photos, messages and any other details needed to assist you.

We may keep support records to manage enquiries, resolve issues and improve customer service.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, cart sessions, login sessions, security, analytics, performance and customer experience.

Cookies may help us:

Keep items in your cart
Remember account or session information
Improve website speed and functionality
Understand how visitors use our website
Measure traffic, performance and user behaviour
Protect against fraud or misuse

You may adjust your browser settings to refuse or delete cookies. However, some parts of the website, including cart or checkout functions, may not work properly without certain cookies.

Marketing and Communications

If you subscribe to our updates, opt in to marketing or contact us through certain channels, we may send you product updates, promotions, educational content or service-related messages.

You may unsubscribe from marketing emails using the unsubscribe link where available, or contact us to request removal from marketing communications.

Transactional messages, such as order confirmations, shipping updates, payment updates or support replies, may still be sent when necessary.

Sharing Information with Service Providers

We may share limited personal information with trusted service providers who help us operate our website and provide services.

These may include:

Website hosting providers
WooCommerce and WordPress-related service providers
Payment processors
Courier and logistics providers
Email service providers
Analytics providers
Security and anti-fraud tools
Customer support tools
Accounting or professional service providers

These providers are expected to handle information only as needed to provide their services.

Third-Party Links and Marketplaces

Our website may contain links to third-party websites, marketplaces, social media platforms or external services, including Shopee, Lazada, Instagram, payment providers and courier platforms.

This Privacy Policy does not apply to third-party websites or platforms. When you visit or purchase through third-party platforms, their own privacy policies and terms apply.

Data Protection and Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. Customers should also take steps to protect their own account login details and devices.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, or as required for business, legal, tax, accounting, customer service, fraud prevention or regulatory purposes.

Order records may be retained for a longer period where required for accounting, tax or legal obligations.

Your Rights and Choices

Depending on applicable law, you may request to access, correct or update personal information we hold about you.

You may also request to unsubscribe from marketing communications or ask questions about how your personal information is used.

To make a request, please contact us using the details at the bottom of this page. We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

International Users

If you access our website from outside Malaysia or place an international order, your information may be processed in Malaysia or by service providers located in other countries.

By using our website or placing an order, you understand that your information may be processed in connection with order fulfilment, payment, delivery, support and website operation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Cape Cod Polish Malaysia
Operated by Zones Concept Marketing
A5-9, NU Empire, Jalan SS16/1,
Subang Jaya, 47500 Selangor, Malaysia.