Terms of Service — Cape Cod Polish Malaysia

Last updated: 1st June 2026

These Terms of Service apply to your use of www.capecodpolish.my and purchases made through Cape Cod Polish Malaysia.

This website is operated by Zones Concept Marketing, the exclusive distributor of Cape Cod Polish products in Malaysia. Throughout this page, “we”, “us” and “our” refer to Zones Concept Marketing operating Cape Cod Polish Malaysia.

By accessing our website, browsing our products or placing an order, you agree to the terms, conditions and policies stated on this page. If you do not agree with these Terms of Service, please do not use this website or place an order.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state or region of residence, or that you have given consent for any minor dependents to use this website under your supervision.

You agree not to use our products, website or services for any unlawful or unauthorised purpose. You must not transmit viruses, malware, harmful code or any content that may damage, disrupt or interfere with this website or its services.

A breach of these Terms of Service may result in the immediate termination of your access to our website or services.

General Conditions

We reserve the right to refuse service, cancel orders, limit quantities or restrict access to our website where necessary, including cases involving suspected fraud, misuse, inaccurate information, unauthorised resale, abusive behaviour or violation of these terms.

You understand that your content, excluding payment information, may be transferred unencrypted across networks and may be adapted to technical requirements of connected systems. Payment information is handled through secure payment service providers.

You agree not to copy, reproduce, sell, resell, duplicate or exploit any part of our website, products, services, content, images, branding or product information without written permission from us.

Website Platform

Our website is built on WordPress and WooCommerce, which provide the e-commerce platform used to display products, process orders, manage customer accounts and support online purchases.

Certain website features may rely on third-party plugins, payment providers, analytics tools, delivery systems or service providers. Use of these services may also be subject to their own terms and privacy policies.

Product Information

We aim to provide accurate product descriptions, images, prices, availability, usage guidance and other information. However, we do not guarantee that all content on the website will always be complete, current or error-free.

Product packaging, appearance, labels, batch details or included materials may vary slightly from website images due to updates, lighting, photography, packaging changes or supplier updates.

Cape Cod products should be used according to the instructions provided. Different metals and surface finishes may require different care. Customers are responsible for checking surface suitability before use.

Product Suitability and Usage

Cape Cod Metal Polishing Cloths are intended for suitable polished or mirror-finish metal surfaces. They are not recommended for brushed, satin, matte, sandblasted, coated, painted, plated or delicate surfaces unless tested and suitable.

For brushed, satin, matte or textured finishes, use a suitable cleaning product such as Cape Cod Clean Link Spray instead of polishing cloths.

Always test on a small hidden area before using any product on the full surface. For valuable, antique, delicate, coated or plated items, professional advice may be safer.

We are not responsible for damage caused by misuse, incorrect application, unsuitable surfaces, excessive pressure, failure to follow instructions or use on items not suitable for polishing.

Prices and Availability

Prices are listed in Malaysian Ringgit unless otherwise stated. We reserve the right to change product prices, promotions, shipping fees, bundles and availability at any time without prior notice.

We may limit product quantities per order or per customer. Product availability is not guaranteed until an order is confirmed and processed.

If an item becomes unavailable after your order is placed, we may contact you to arrange a replacement, refund, partial refund or order adjustment.

Orders, Billing and Account Information

You agree to provide accurate, complete and current billing, delivery and contact information when placing an order.

We may contact you if we need to verify order details, delivery information, payment details or product availability. Orders with incomplete, incorrect or suspicious information may be delayed, cancelled or refunded.

You are responsible for maintaining the confidentiality of your account login details, if you create an account on our website. You are also responsible for activities carried out under your account.

Payment

Payments are processed through available payment methods shown at checkout. We do not store full payment card details on our website.

Payment approval, rejection, delays or verification may be handled by payment service providers or financial institutions. Orders are confirmed only after payment is successfully received or authorised.

Shipping and Delivery

Shipping options, fees, delivery estimates and free shipping thresholds are explained on our Shipping & Delivery page.

Delivery times are estimates only and may vary depending on courier schedule, location, weather, public holidays, customs clearance, peak periods or other logistics conditions outside our control.

Customers are responsible for providing accurate delivery details. Incorrect or incomplete delivery information may delay delivery or result in additional charges.

Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to our Return & Exchange Policy.

For hygiene, safety and product integrity reasons, opened, used or unsealed polishing cloths, sprays, brushes and care products are generally not eligible for return unless the item is faulty, damaged on arrival or incorrect.

Please review our Return & Exchange Policy before placing an order.

Third-Party Links

Our website may contain links to third-party websites, marketplaces, social media pages, delivery partners, payment providers or other external platforms.

We are not responsible for the content, policies, accuracy, security, availability or practices of third-party websites. Accessing third-party links is at your own discretion.

Orders placed through Shopee, Lazada or other marketplaces are subject to the terms, payment, shipping and return processes of those platforms.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use, protect and manage personal information for orders, delivery, customer support, accounts, marketing and website operation.

Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website that contains errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability or other details.

We reserve the right to correct errors, update information, cancel orders or revise content at any time without prior notice, including after an order has been submitted.

If your order is affected by an error, we may contact you to confirm the correct details before proceeding.

Prohibited Uses

You may not use this website or its content:

For unlawful purposes
To violate any applicable laws or regulations
To infringe intellectual property rights
To submit false or misleading information
To upload viruses, malware or harmful code
To collect or track personal information of others
To spam, phish, scrape, crawl or interfere with website operation
To harass, abuse, insult, harm, defame or discriminate
To interfere with website security or payment processing

We reserve the right to terminate access to our website or services for any prohibited use.

Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, layouts and design elements, is owned by or licensed to Cape Cod Polish Malaysia, Zones Concept Marketing or the relevant rights holders.

You may not copy, reproduce, modify, distribute, publish, display, sell or exploit any content from this website without written permission.

Cape Cod trademarks, product names and brand assets remain the property of their respective owners.

Disclaimer and Limitation of Liability

We aim to provide accurate product information and guidance, but we do not guarantee that our website, products or services will be uninterrupted, error-free or suitable for every individual item, surface or finish.

Products should be used according to instructions and tested on a small hidden area before full application. Customers are responsible for determining whether a product is suitable for their item.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages arising from use of our website, products, services, third-party links or incorrect product application.

Nothing in these terms excludes rights that cannot be excluded under applicable law.

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Indemnification

You agree to indemnify and hold harmless Zones Concept Marketing, Cape Cod Polish Malaysia, our team, partners, service providers and affiliates from any claim or demand arising from your breach of these Terms of Service, misuse of our website, violation of any law or infringement of third-party rights.

Governing Law

These Terms of Service are governed by the laws of Malaysia, unless otherwise required by applicable law.

Any dispute relating to these Terms of Service, website use or purchases made through Cape Cod Polish Malaysia shall be handled in accordance with applicable Malaysian laws and procedures.

Changes to These Terms

We may update, revise or replace any part of these Terms of Service from time to time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated terms.

Contact Information

If you have questions about these Terms of Service, please contact us.

Cape Cod Polish Malaysia
Operated by Zones Concept Marketing
A5-9, NU Empire, Jalan SS16/1,
Subang Jaya, 47500 Selangor, Malaysia.